Collin Seow Remisier Blog

Avoid Surprises: Learn Key Health Insurance Exclusions & Claims Process in Singapore

Collin Seow
Publish date: Tue, 16 Apr 2024, 07:00 PM
Collin Seow
0 1,283
Collin Seow (CFTe,CPM) is an experienced remisier who mentor his clients to help them to build a stock portfolio.

Introduction – Understanding Pre-existing Conditions Coverage in Insurance

Health insurance can be a crucial safeguard in your life, yet grasping every word in the fine print, including terms related to premiums and coverage, is just as essential. In Singapore, understanding the exclusions and claim procedures of health insurance can often seem like a daunting task, akin to navigating uncharted territory filled with unexpected twists.

This article aims to illuminate these key aspects, making the often arcane insurance terms, especially those concerning life insurance and advice from your adviser, more accessible and comprehensible. Don't let the complexity of your policy deter you; continue reading to demystify it and fully harness its benefits.

Key Takeaways

  • Grasping the claims process is a key part of managing health insurance in Singapore. This involves several steps: notifying your insurer, covering your own care costs initially, and then submitting evidence for reimbursement, all in accordance with the terms of your insurance contract, including the premium payable.
  • Managing claims can be done independently or with the assistance of a broker. Brokers simplify this process by liaising directly with insurers and guiding you through each phase, ensuring compliance with life insurance policies and their specific premium terms.
  • Delays in processing claims can arise from various factors such as incomplete paperwork, insufficient details, disputes over coverage in the insurance contract, complex cases, a high volume of claims, system glitches, coordination challenges with third parties, or regulatory compliance issues.

Key exclusions to note in Singapore health insurance are pre-existing conditions that may not be covered under the insurance contract, waiting periods for certain treatments, specific procedures like cosmetic surgery that are often excluded, and coverage limits influenced by factors like government regulations and the stipulations of your premium and life insurance policies.

A document titled 'INSURANCE CLAIM FORM' is prominently in focus on a desk, with an individual's hands placed over it, suggesting the review or completion of the form. The blurred background with other paperwork indicates a busy administrative setting. This image represents the meticulous attention needed to understand and navigate the health insurance claims process in Singapore.

Understanding the Health Insurance Claims Process in Singapore

The claims process for health insurance in Singapore, as outlined in the contract of insurance, involves several steps and can be navigated by the policyholder either independently or with the assistance of a broker, especially in cases of illness.

Typical steps in a claims process

Filing an insurance claim in Singapore for medical expenses, including a hospital stay, entails a sequence of steps as specified in your policy contract.

  1. Immediately inform your insurer of the situation, prior to consulting a doctor or arranging any medical procedures.
  2. Initially, you will need to cover the costs of your medical care yourself.
  3. Collect all necessary proofs of payment and any medical documentation from your doctor to substantiate your claim.
  4. Submit these proofs and documents to your insurance provider for review.
  5. The insurer will assess your claim and might request additional information.
  6. Once your insurer approves the claim, they will reimburse you for the medical expenses incurred.
  7. Being aware of what is excluded from your health insurance coverage can prevent unexpected challenges during the claim process.

Handling claims on your own vs. with a broker

You can handle your health insurance claims alone or ask for help from a broker. Doing it on your own requires you to know the process well. You need to fill out the claim form and send it to the insurer with all the needed papers.

This should be done before the time is up. If there are issues, you have to solve them by yourself too.

On the other hand, using a full-service broker makes things easier for you. They do most hard work for you as they contact insurers directly. Brokers know how this all works and will guide you at every step.

For example, they use tools like the Clinical Claims Resolution Process (CCRP) that stop unfair rejections of IP claims related to your medical state.

So brokers really make claiming easy, even though you pay extra fees for their service! In turn, these fees remove stress and save you time.

Reasons for delay in claim processing

There are several reasons why claim processing might experience delays. Here are some typical factors that can contribute to these hold-ups:

  1. Incomplete documentation: If the required documents and information are not provided accurately or in a timely manner, it can lead to delays in processing the claim.
  2. Lack of information: Sometimes, additional information may be needed from the insured or healthcare provider to verify the claim. Failure to provide this information promptly can result in delays.
  3. Disputes over coverage: In certain cases, there may be disagreements between the insurer and the insured regarding the coverage of a particular treatment or procedure. Resolving these disputes can take time and delay the claims process.
  4. Complex cases: Some claims involve complex medical conditions or multiple treatment providers, which require thorough investigation before a decision can be made. Processing these cases might require an extended period of time.
  5. High volume of claims: During peak periods, such as flu seasons or pandemics, insurance companies may receive a large number of claims, leading to longer processing times.
  6. System errors or technical issues: Occasionally, technical glitches or system errors within the insurance company’s claims processing software can cause delays.
  7. Coordination with third parties: In cases where coordination is required with third-party service providers (e.g., laboratory tests), delays in receiving test results or other necessary information can impact claim processing times.

Regulatory requirements: Compliance with regulatory guidelines and internal protocols may also contribute to delays in claim processing.

A concerned young woman with glasses perched on her head is sitting on a couch, looking intently at an insurance document, with another individual pointing to a specific section. This interaction illustrates the importance of understanding key health insurance policy exclusions, highlighting the need for careful review to be fully aware of the terms and conditions.

Key Health Insurance Policy Exclusions to be Aware of

To prevent unexpected challenges, it’s crucial to understand the major exclusions in health insurance policies in Singapore, particularly regarding pre-existing conditions in Singapore and various health conditions. Familiarize yourself with aspects like pre-existing conditions, waiting periods, certain treatments and procedures that may not be covered, and limitations on coverage.

This knowledge is essential to ensure that you have a thorough and comprehensive understanding of your health insurance policy and its scope.

Pre-existing conditions

Many health insurance policies in Singapore do not cover pre-existing conditions. This means that if you have a medical condition before getting the insurance, it may not be covered by your policy.

It’s important to know this before buying a policy because it can affect your ability to make claims later on. However, the Ministry of Health states that individuals are still covered by MediShield Life even if they have pre-existing medical conditions.

So, if you have such conditions and want coverage for them, it is advisable to consider MediShield Life or check with insurers who offer policies specifically designed for pre-existing conditions.

Waiting periods

Waiting periods are an important aspect of health insurance policies in Singapore. During this time, you may not be able to make claims related to certain pre-existing conditions or illnesses.

The waiting period for pre-existing diseases can range from 2 to 4 years. Additionally, there is an initial waiting period of 30 days, and all medical conditions except accidents are temporarily excluded.

It’s important to understand and take note of these waiting periods when considering a health insurance plan, as they can impact your ability to receive coverage for specific treatments or procedures during the designated timeframe.

Specific treatments and procedures

Some specific treatments and procedures may not be covered by health insurance in Singapore. For example, non-medical expenses like cosmetic surgery usually aren’t covered. Outpatient department (OPD) treatment may also be excluded.

Additionally, external congenital diseases might not be included in the coverage. It’s important to understand these exclusions so that you’re not surprised when filing a claim. Health insurance policies may have waiting periods, sub-limits, and co-payments as well to discourage false claims.

Limitations on coverage

Health insurance policies in Singapore may have limitations on coverage that you should be aware of. These limitations can include pre-existing conditions, waiting periods, specific treatments and procedures, as well as certain activities and conditions that are not covered.

For example, MediShield Life has standard exclusions for certain treatment items and conditions that cannot be claimed. Insurance providers also have the right to reject claims for diseases or treatments that fall under these exclusions.

It’s important to understand these limitations and exclusions before purchasing a policy to avoid any surprises when it comes time to make a claim.

Two women are seated comfortably on a sofa, reviewing a document together with focused attention. The professional setting is relaxed yet attentive, with a coffee table featuring a small potted plant and a cup of coffee, denoting a casual consultation or discussion. They are likely exchanging tips and strategies to avoid unexpected issues with health insurance coverage, ensuring both are well-informed about their policies.

Tips for Avoiding Surprises with Health Insurance

Know your policy and coverage, keep track of exclusions and limitations, communicate with your insurer and healthcare provider, and seek expert advice.

Know your policy and coverage

Understanding your health insurance policy and the coverage it provides is essential. To avoid surprises, take the time to carefully review and understand what is included in your policy.

Familiarize yourself with any exclusions or limitations that may apply, such as pre-existing conditions or waiting periods. Knowing your policy inside out will help you make informed decisions about healthcare and ensure that you are adequately covered when you need it most.

Remember to choose a plan that suits your specific needs and offers guaranteed renewal for peace of mind. Additionally, government subsidies are available for Singaporeans to help with premiums under MediShield Life.

Keep track of exclusions and limitations

To avoid surprises with your health insurance, it is important to keep track of the exclusions and limitations in your policy. Here are some tips to help you stay informed:

  • Familiarize yourself with your policy: Carefully review your insurance policy to ensure you fully comprehend what is included in the coverage and what exclusions apply.
  • Regularly review your coverage: Keep yourself updated on any changes or updates to your insurance policy. Check for any new exclusions or limitations that may have been added.
  • Communicate with your insurer: If you have any questions or concerns about the coverage or limitations in your policy, reach out to your insurance provider. They can provide clarification and guidance.
  • Consult with an expert: Consider seeking advice from an insurance broker or advisor who specializes in health insurance. They can help you navigate through the complex terms and conditions, ensuring that you fully understand the exclusions and limitations.
  • Stay informed about changes in regulations: Health insurance policies are subject to regulations that may change over time. Stay informed about any updates or new laws that may impact your coverage.

Communicate with your insurer and healthcare provider

To avoid any surprises with your health insurance in Singapore, it’s important to communicate effectively with both your insurer and healthcare provider. Make sure you understand the terms of your policy and coverage and ask questions if anything is unclear.

Keep them updated on any changes in your health or medical treatment so they can provide accurate information. If you have any concerns or issues with claims processing or coverage, don’t hesitate to reach out to them for assistance.

By maintaining open lines of communication, you can ensure that everyone is on the same page and minimize any unexpected surprises.

Seek expert advice

It’s crucial to seek expert advice when it comes to health insurance in Singapore. Professionals can provide valuable insights and guidance to help you navigate the complexities of insurance policies and claims processes.

They can help you understand the key exclusions that may apply to your coverage, such as pre-existing conditions and waiting periods.

By consulting with experts, you can ensure that you have a clear understanding of your policy and its limitations. They can also assist in evaluating your specific needs and recommending suitable insurance plans tailored to your situation.


To avoid surprises with your health insurance in Singapore, it’s crucial to understand the claims process and key exclusions. Take the time to know your policy, communicate with your insurer and healthcare provider, and seek expert advice if needed.

By being informed and proactive, you can ensure that you’re prepared for any unexpected situations and make the most of your health insurance coverage. Stay ahead of the game and protect yourself by learning about these important aspects of health insurance in Singapore!

Be the first to like this. Showing 0 of 0 comments

Post a Comment