CEO Morning Brief

DBS Digital Banking Services Restored After 10-hour Outage

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Publish date: Wed, 29 Mar 2023, 08:53 AM
TheEdge CEO Morning Brief

(March 29): DBS Group Holdings Ltd’s digital banking and payment services were restored after an outage that lasted about 10 hours, in a throwback to more than a year ago when Southeast Asia’s biggest bank faced one of its worst tech outages.

“DBS/POSB digibank mobile and online, DBS PayLah! and DBS mTrading services have returned to normal” as of 5:45 p.m. on Wednesday in Singapore, the lender said in a statement. The bank is closely monitoring the situation, it said, without giving more details.

Shares of DBS were little changed Wednesday (March 29), closing 0.1% lower.

Earlier, DBS extended branch operations by two hours as it worked to recover digital services and a spokesperson clarified that the issue was limited to Singapore.

“Please be assured that your deposits and monies are safe and secure,” the bank had said in a Facebook post earlier in the day.

While unusual for a sector known for its constant availability, Wednesday’s incident is reminiscent of the outage the bank suffered in 2021 — one of its worst digital disruptions in the past decade. Under Monetary Authority of Singapore regulations, financial institutions need to ensure that the maximum unscheduled downtime for each critical system doesn’t exceed four hours within any period of 12 months.

Customers began reporting issues with the bank’s digital services a little after 7am local time, according to Downdetector.

Last year, the MAS ordered DBS to set aside S$930 million (RM3 billion) of regulatory capital after the 2021 episode left thousands of customers unable to log on to its digital platforms for at least two days. Those issues stemmed from the bank’s access control servers.

MAS has asked DBS to validate the bank’s remedial actions with regards to the 2021 event by July this year, DBS said earlier this week.

Source: TheEdge - 29 Mar 2023

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